Retrograde

Welcome to Retrograde! We're excited to have you here. These Terms of Service ("Terms") explain the rules for using our website, platform, apps, and services (the "Services"). They're a bit long, but we've tried to keep them clear and fair.

By using Retrograde, you're agreeing to these Terms. If something doesn't work for you, please reach out—we're always happy to chat.

1. Who Can Use Retrograde

To use Retrograde, you need to be at least 18 years old. If you're signing up on behalf of an agency or company, make sure you have the authority to do so. A few basics:

Keep your account info accurate and up to date
Keep your login credentials secure
Let us know if you notice any unauthorized access
You're responsible for activity on your account

2. Description of Services

Retrograde provides AI-enhanced tools for talent agencies, managers, and content creators to manage influencer marketing workflows. Our Services include:

2.1 Inbox Management

Email inbox integration (Gmail, Microsoft Outlook)
Automatic email categorization and labeling using AI
Deal and partnership tracking from email threads
AI-powered email draft generation

2.2 Autopilot and Automation Features

Draft Replies: AI-generated email drafts saved to your inbox for review
Autopilot Mode: Automated actions including sending emails, updating deal statuses, and responding to inquiries on your behalf without additional confirmation when enabled
Automated rate calculations and negotiation assistance
Contract and creative brief review

Heads up: When Autopilot is set to auto-send, emails go out on your behalf without additional approval. We recommend starting with "draft only" mode until you're comfortable with how it works.

2.3 Outreach Campaigns

AI-generated cold outreach emails to brand contacts
Brand matching based on creator profiles and niches
Bulk email campaigns sent via connected email accounts
Campaign analytics and response tracking

Good to know: Outreach emails come from your connected email account—brands see your real email address. Just make sure you're following anti-spam laws in your region (CAN-SPAM, GDPR, etc.).

2.4 CRM and Pipeline Management

Creator roster management
Brand and client relationship tracking
Deal pipeline and revenue tracking
Invoice creation and payment tracking

2.5 Third-Party Integrations

Airtable, Notion, and Monday.com (CRM sync)
Slack (notifications)
QuickBooks (invoice and payment sync)
Instagram, TikTok, YouTube (creator analytics)

2.6 SMS and Messaging

iMessage and SMS messaging to creators
SMS notifications and communications
Phone number validation and lookup

Good to know: Messages are sent from Retrograde phone numbers on your behalf. Standard SMS rates may apply for recipients, and we recommend getting consent before texting someone new.

2.7 Document Processing

Automatic extraction and analysis of email attachments
AI-powered contract review and risk assessment
Creative brief analysis

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.

3. Email and Communication Authorization

By connecting email accounts to our Services, you:

Grant us permission to read, process, and analyze your emails for the purpose of providing Services
Authorize us to create drafts in your connected email accounts
If Autopilot auto-send is enabled, authorize us to send emails on your behalf
Authorize us to apply labels and organize your emails
Represent that you have the legal right to grant access to the connected accounts
Confirm you have obtained any necessary consents from individuals whose data may be processed
Acknowledge that we process email content using AI to provide our Services

You may revoke email access at any time through your account settings, which will immediately stop our access to that email account.

4. Outreach Best Practices

Our outreach tools are designed for professional business communications. When reaching out to brands:

Follow anti-spam laws in your region (CAN-SPAM, GDPR, CASL, etc.)
Only contact legitimate business contacts for real opportunities
Keep your sender info accurate and honor unsubscribe requests
Don't misrepresent who you are or who you represent

You're responsible for making sure your campaigns stay compliant—we can't guarantee deliverability or legal compliance since every region is different.

5. AI-Generated Content and Automation

AI is at the heart of what we do—it helps draft emails, categorize your inbox, and speed up your workflow. That said, AI isn't perfect, and here's what to keep in mind:

AI-generated content might occasionally miss the mark or need tweaking
AI outputs might not reflect the latest market conditions or legal requirements
Always give AI drafts a once-over before sending—you're the expert on your business
Contract reviews and rate calculations are helpful starting points, not professional legal or financial advice
Autopilot actions happen at your direction—configure settings thoughtfully

Quick note on contracts: Our AI contract reviews are informational—for anything legally binding, we recommend consulting with a lawyer or accountant.

6. Third-Party Integrations and Services

Our Services integrate with various third-party platforms and services. By using these integrations:

You authorize us to access and sync data between platforms
You acknowledge that third-party services have their own terms and privacy policies
We are not responsible for the availability, accuracy, or security of third-party services
Integration functionality may change or become unavailable due to third-party changes
Data synced to third-party platforms is subject to those platforms' terms

7. Creator Social Media Data

If you connect social media accounts or invite creators to connect their accounts:

We access publicly available profile information and analytics through authorized APIs
You represent that you have authority to access and use creator data you manage
Creators must consent to sharing their data through our invitation process
We do not access direct messages or private content on social platforms
Social platform data is subject to the respective platform's terms of service

8. Playing Fair

We trust you to use Retrograde responsibly. Please don't:

Use it for anything illegal or to spam people
Pretend to be someone you're not
Try to hack, scrape, or reverse-engineer our platform
Harass or harm others
Circumvent our usage limits or security measures
Resell access without permission

9. Intellectual Property

9.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, software, AI models, and algorithms, are owned by Retrograde or its licensors and are protected by intellectual property laws.

9.2 Your Content

You retain ownership of content you submit. By submitting content through the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit such content solely for providing the Services. This includes using your content to train and improve our AI models, unless you opt out where such option is available.

9.3 AI-Generated Content

AI-generated content created using our Services (including email drafts, analysis, and recommendations) may be used by you for your business purposes, but we make no warranty of originality and such content may be similar to content generated for other users.

10. Payment, Billing, and Subscriptions

Certain features require paid subscriptions
By subscribing, you authorize recurring charges to your payment method
Subscription fees are billed in advance on a monthly or annual basis (annual billing at discounted rates)
Prices may change with 30 days' notice; continued use constitutes acceptance
Trial periods convert to paid subscriptions automatically unless cancelled
No refunds for partial subscription periods unless required by law
Email Credits: You may purchase additional email credits upfront for outreach campaigns. Credits are non-refundable once purchased. We do not charge for usage retroactively—you always know your costs before use
We may suspend Services for non-payment

11. Cancellation and Termination

You can cancel your account anytime from your settings. We may also end or pause your access if:

There's a violation of these Terms
Payment issues arise
We suspect misuse or fraud
We're required to by law

When your account ends, you'll lose access to the Services. We'll keep your data for a reasonable period in case you want to come back, then securely delete it.

12. Disclaimer of Warranties

We work hard to make Retrograde reliable and useful, but we can't promise perfection. Our Services are provided "as is"—we can't guarantee they'll always be bug-free, uninterrupted, or exactly what you need. This includes:

General reliability and fitness for your specific use case
That the service will never go down or have issues
That AI-generated content will always be accurate or appropriate
That third-party integrations will work flawlessly

13. Limitation of Liability

We want to be upfront about responsibility. If something goes wrong:

We're not liable for indirect or consequential damages (like lost profits or opportunities)
Our maximum liability is capped at what you've paid us in the past 12 months (or £100, whichever is greater)
We can't be held responsible for how AI-generated content is used or actions taken by automation
Third-party services have their own terms—we can't control their actions

14. Your Responsibility

You're responsible for how you use Retrograde. If your use of our Services leads to legal issues (like if you send spam or violate someone's rights), you agree to handle that and keep us out of it. This includes:

Content you create or emails you send
How you use AI-generated drafts and automation
Outreach campaigns and who you contact
Violations of these Terms or applicable laws

15. Let's Talk First

If there's ever an issue, please reach out to us at support@getretrograde.com before anything else. Most problems can be sorted out with a conversation. We'll do our best to respond within 30 days.

16. Updates to These Terms

We might update these terms occasionally. If we make meaningful changes, we'll give you a heads up via email or in the app. The "Last updated" date at the top will always show the current version.

17. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Retrograde regarding the Services
Severability: If any provision is found unenforceable, the remaining provisions continue in effect
Waiver: Our failure to enforce any right does not constitute a waiver
Assignment: You may not assign these Terms without our consent; we may assign freely
Force Majeure: We are not liable for failures due to circumstances beyond our reasonable control

18. Questions?

If anything here is unclear or you just want to chat, reach out:

Retrograde Technologies Limited
Email: support@getretrograde.com